FAQs

When will my order ship?

Items marked 'Ready to Ship' will ship within 3-5 business days.

Items marked 'Made to Order' will ship within 5-7 business days.

Do you ship internationally?

Yes I do! Please check my Shipping and Policies page for more details

Help! I lost an earring!

It happens, not to worry! You can buy a replacement single! Use the code: LOST on any earrings to buy a replacement! If your earrings have a designated left and right facing earring, let me know in the "Special Instructions" box which one you need!

I have sensitive ears, will your earrings irritate my ears?

The standard ear wires that I use are gold filled which means that there is a thick layer of 14k gold pressure bonded to a brass core and is incredibly durable. These pieces can be worn and treated just like solid gold. 

However, 14k rose gold is an alloy of gold, silver, copper, and zinc to give it that blush color. If you have sensitive ears there is a chance that the 14k rose gold filled ear wires will irritate your ears because they are not pure gold.

If you have highly sensitive ears, I always have stainless steel ear wires on hand that I can switch out for you, as well as stainless steel earrings.

If you are concerned, take this quiz to get suggested pieces based on your metal sensitivities!

Can you do clip-ons?

Yes! I can turn any dangle earrings into clip-ons. I currently only have gold and silver available but have clip-on options for earrings in the MOD Collection and the Tracery Collection in stainless steel. Just leave a note at check out!

How should I care for my jewelry?

Read the Jewelry Care Guide on the blog!

I heard I can earn points every time I make a purchase. Where do I redeem my reward points?

Yes you can! Check out the Rewards page to see how easy it is to earn points and redeem them!

Is gift wrapping an option?

All STUDIYO Jewelry pieces will arrive packaged in an elegant box that is perfect for gift giving!

Do you take custom orders?

I typically do not offer customization to my designs but on occasion I will offer custom plating to pieces I don't normally offer in certain color ways. Make sure you are signed up for alerts here so that you are notified when I make these exceptions!

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